Timberland LLC and its affiliates (collectively, “Timberland,” “The Timberland Group,” “we,” “us” and “our”) provide you with access to our family of websites, including, without limitation:
www.timberland.com.my and any additional marketing sites that we may create from time to time (the “Marketing Sites”): and
any additional shopping sites that we may create from time to time (the “Shopping Sites”) to purchase product and also as a resource for information and entertainment (the Marketing Sites and Shopping Sites are collectively referred to as the “Websites”).
Most of the information we collect from you at the Websites does not personally identify you to us, though it may be unique or consist of or contain information that you consider personal. For example, we automatically collect the following information: clickstream information such as the address of the website that you came from before visiting any of the Websites, which pages you visit on the Websites, what country you are browsing from and what default language your internet browser is set to, which browser you used to view the Websites and any search terms you have entered on the Websites. This information is anonymous, meaning we cannot identify you personally unless you identify yourself, for example, by making a purchase, by creating an account, or by giving us your e-mail address.
You can also create an account with us on the Shopping Sites by providing similar personal information in addition to a registration name and password. Or you may provide preferences such as products you may be interested in. In either case, we’ll use the information to make your shopping more efficient and to better serve your interests.
From time to time, we may conduct surveys, run contests, offer mailings or other promotions. You will be provided with an opportunity to indicate whether you wish to participate in these activities in accordance with relevant notice and consent requirements under applicable local laws. If you choose to participate in one of our surveys, contests mailings or other promotions, we’ll probably ask for some personal information such as your shopping habits, e-mail address, telephone number and other information so we can run the promotion and notify winners.
When you send us a request, such as to our customer service department, or inquire about career opportunities or participate in an Investor Relations presentation, we may ask you to identify yourself by name and/or e-mail address in order to send you a response, if appropriate.
We also use pixel tags, tiny graphic images, to help us analyze your online shopping patterns, create content designed for your connection speeds, and deliver e-mail in a format you can read.
If you are located in a country in the European Union, you can consult the information at www.allaboutcookies.org for more information on cookies and how to disable them.
Please note that when you place an order for our products using one of Timberland’s Shopping Sites or using our toll-free telephone number, we need to know information such as your name, e-mail address, billing address, phone number, and debit or credit card number so we can process and fulfill your order, and contact you if we have any questions. This information is known as “personal information” because it is capable of identifying you as a living individual. Personal information is afforded certain protections under data privacy and other laws and you can be assured that your personal information will be handled at all times by us in compliance with such laws.
When you place an order on one of the Shopping Sites, we use your personal information to process and fulfill your order. We may send you an e-mail to confirm or to update you on the status of your order. We may also need to contact you by regular mail, e-mail or phone if we have any questions about your order. We may also use your personal information to respond to any of your customer service inquiries.
We also use your personal information to operate and improve the Websites and to deliver the products and services you have requested. We keep track of the pages you visit and the manner in which you use the Websites to determine what products and services are most popular and whether to make changes to any of the Websites. We may, from time to time, review your personal information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
Send e-mail, regular mail or text message, as applicable, to you about our products, services or other contests and promotions you might be interested in;
personalize your shopping experience by using your product interests, shopping patterns and purchase information to recommend other products, services or promotions that we believe might interest you including those of other companies.; or
notify you of changes to the Websites.
When you place an order, create an account, give us your e-mail address, complete a survey or participate in a contest, mailing or other promotion on any of the Websites, we use the information you provide to us to:
You will be provided with an opportunity to indicate whether you are happy for us to use your personal information for these purposes in accordance with notice and consent requirements under applicable local laws.
We maintain the personal information that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we collect in our own stores, at our marketing events, or receive from other business partners and/or reputable sources.
We may share your personal information with our trusted third-party service providers to help us manage and operate the Websites, such as processing your order, performing statistical analysis, sending you e-mail, postal mail or text messages, providing customer support and performing other important services. Although these partners may not be affiliated with us, they are required to maintain the confidentiality of your information and are not authorized to discuss, disclose or make any use of your personal information except as necessary to provide such services.
From time to time, we may also use third parties to help us collect and aggregate certain information collected through the Websites. We may share this aggregated information with existing and prospective business partners and advertisers. None of the aggregated information will contain any personal information.
We may also share your personal information with carefully screened Timberland business partners to offer you products and services that we believe might interest you. In each case, our partners will not be authorized to discuss, disclose, or make any use of your personal information except for extending the offer to you. If you prefer not be included in these types of prospective offers, please contact us as set forth below (please be sure to include your first and last name, street address, and e-mail address in your request):
For the following website, send an e-mail to TBLMY_Cserv@vfc.com:
Your personal information will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.
We want to communicate with you only if you want to hear from us. You have the right to request confirmation of what information we hold about you and to correct, update or change such information. If you prefer not to receive information from us or would like to correct, update or change your personal information or preferences, please follow the instructions below.
To unsubscribe from an e-mail, please follow the instructions in any e-mail you receive. You can also send us a request by e-mail to TBLMY_Cserv@vfc.com. Please be sure to include your first and last name and account e-mail address in your request.
Please note that objecting to our holding and using your information may prevent us from providing you with some of our products or services.
DIRECT MAIL AND CATALOGS
If you would like your name and address removed from Timberland’s direct mailing list or if you would like to update your mailing information, you can call us at +603 2284 3882 or e-mail us a request at TBLMY_Cserv@vfc.com. Please be sure to include your first and last name and mailing address in your request.
Please note that your request to be removed from our e-mail lists might take up to ten (10) business days to become effective (regular mailing lists may take up to 4-6 weeks). Even if you’re removed from a list, if you order online, we will send you an e-mail to confirm your order and may need to contact you by phone, e-mail or regular mail if we have questions about your order.
We do not sell or ship any items ordered through the Shopping Sites directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13 on any of the Websites. Unfortunately, we cannot always determine if a visitor to any of the Websites is a minor child. If you are under the age of 13, you should use the Websites only with the involvement of a parent or guardian and should not submit any personal information to us.
We encourage you to review the privacy policies of websites you choose to link to from our Websites so that you understand how those web sites collect, use and share your personal information. We are not responsible for the privacy policies or other content on websites outside of the websites.
For questions or concerns, please e-mail us at TBLMY_Cserv@vfc.com or contact us at:
The VF Brands Malaysia Sdn Bhd
9.02, 9th Floor, Centrepoint South, Mid Valley City
Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.
By using our website, you’re agreeing to let us collect and use your information as we describe in this Privacy & Security Policy. If we change our policies, we will post any changes on the websites, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.
Last modified: February 2015